How Grab uses AI for Operational Excellence
Session Overview
Operational excellence is at the heart of Grab’s mission to serve millions of consumers, drivers, and merchants across Southeast Asia. With such scale and complexity, traditional processes are not enough—AI has become the engine that powers reliability, efficiency, and growth. We will look at how Grab approaches AI led Product Development and share an example or two on how we enable AI in Product Development as well as to unlock Productivity.
Speaker
Nikhil Dwarakanath joined Grab in 2017 to help build the Data function for the organization.
In his current role, he leads the Data & Analytics functions at Grab. Additionally, he leads Product for the Data & AI Platform. His priorities are centred around building a better product for Grab’s users, seeding data across the Enterprise, and scaling AI, and Experimentation efforts.
Nikhil is passionate about building and scaling products using data that help humankind. Outside of work, he enjoys spending time with entrepreneurs in SEA.