Enterprise AI in the Field: Implementing AgentOne
Session Overview
AgentOne is LG Electronics Korea Sales Headquarters’ enterprise multi-agent system — the core engine of its AI transformation. Designed to automate data-driven decision-making and enable frontline teams to generate insights directly with AI, AgentOne operationalizes agentic AI across sales and customer experience.
This talk shares LG’s agent operating model for the agentic AI era: prompt optimization structures, a multi-agent collaboration architecture, and real business use cases adopted in the field.
- Building a practical AI transformation platform for “an era where everyone becomes an AI analyst.”
- Multi-Agent Collaboration System architecture and operations.
- Key use cases and takeaways from real deployments.
Speaker
Lee Il-se leads DX initiatives at LG Electronics’ Korea Sales Headquarters, overseeing AI-driven transformation across sales and end-to-end customer experience. Previously, he led customer-data CRM/CDP strategies across organizations including Deloitte, KT, SK Telecom, and Hyundai Card, building a track record of turning large-scale data platforms into measurable business outcomes. At LG, he is spearheading AI shopping/sales manager agents and the enterprise AgentOne system to move beyond “data-centric” toward an “AI execution-centric” organization.