Shopping Without Searching — Redesigning the Retail Journey with Generative AI
Session Overview
Agentic Commerce is the next chapter after chatbots: AI agents that see, speak, and act—anticipating intent, personalizing offers, and executing end-to-end journeys from discovery to checkout to post-purchase.
This session discusses how multimodal, agentic AI turns search-and-answer into shoppable moments, embeds checkout where attention lives, and re-architects retail around AI-native workflows. It presents a practical framework where agentic intelligence, data, payments, attribution, and governance intersect—to scale revenue while preserving brand, customer ownership, and trust.
Speakers
Oliver Tan is Managing Director (APAC) at Rezolve AI. Former Founder and CEO of ViSenze, he now leads growth and agentic commerce initiatives for Rezolve across APAC, partnering with retailers and platforms to deliver the next generation of AI-enabled shopping experiences. An AI entrepreneur before being acquired, Oliver has delivered AI projects in retail transformation and digital experiences, helping retailers achieve measurable ROIs. In public service, Oliver advocates responsible AI development, serving in public organizations across AI, intellectual property, and retail.
Diogo is the Head of Product at Rezolve AI, where he oversees the Search and Discovery features that help retailers and brands around the world connect with customers more effectively. Before joining Rezolve, Diogo worked in product management for various companies, including the well-known retailer Sainsbury’s Argos. In his previous roles, he focused on creating tools and platforms that make shopping experiences better for consumers, such as improving how customers find products and offering personalized recommendations. His efforts played a key role in launching new features and tools that have significantly increased retail conversions and revenue.